Refund Policy

Last updated: Aug 23, 2024

We really want you to feel confident and happy with your Pro upgrade. By going Pro, you get lifetime access to all features, unlimited conversions, faster processing, and priority access. That said, we know that sometimes things can go wrong or mistakes happen, so here’s a friendly guide on when and how you can get a refund if needed.

When you can ask for a refund

• Accidental double payment: if you accidentally paid more than once for the same account, we’ll happily refund the extra charge.
• Payment errors: if something went wrong during checkout and your payment was charged incorrectly, don’t worry, we’ll sort it out.
• Technical issues: if Pro features don’t work because of a bug on our side and we can’t fix it quickly, we’ll make it right.
• Other special cases: if something unusual happens and you think you’re eligible for a refund, just reach out and we’ll look into it.

How to request a refund

Requesting a refund is super simple. Just contact us and include:

• Your email used to buy Pro
• The transaction ID from PayPal (or the payment service you used)
• A short description of what went wrong or why you’re requesting a refund

A few things to keep in mind

• When you upgrade to Pro, all the benefits are active immediately: unlimited conversions, faster processing, priority access, and all future updates.
• Because these perks are available right away, refunds are only possible in the situations listed above.
• Refunds usually take a few business days to appear depending on your bank or payment provider.
• We always want to make things right, so if you have questions or special circumstances, don’t hesitate to reach out.